KPMG – Videocon Partners with 247around to Enable Pan India After Sales Servicing

With an intention to help Videocon in regaining its consumer electronics market share in India, KPMG the brand’s resolution professional, has taken a bold step by handing over its all India after sales service to 247around, a digital post-purchase home appliance servicing platform.  It will provide services such as installations, repair, returns-validation, maintenance contracts, and warranty thereby ensuring the seamless customer experience. It will enable Videocon’s customers to perform self-diagnostics, decipher issues, and estimate prices much before the engineer arrives at home.

Videocon Industries is now back into the process of manufacturing, sale, and distribution of consumer goods. They recently launched India’s latest AI-enabled television, which is the flagship product of the season. Powered by Sensy Technology, the television provides a superior viewing experience and takes care of a family’s diverse tech needs. However, to help the users adapt to and accept this new generation of smart TVs comfortably, they need assistance that is easily accessible. This is where 247around steps in.

Speaking on this collaboration, Nitin Malhotra, CEO and Co-Founder of 247around said, “Consumers prefer buying latest appliances which enhance their lifestyle but what matters the buying decision most is the after sale feedback of the brand, our unique the proposition is that we use technology to our advantage in order to provide seamless repair experience to customers. We use remote diagnostics and more to know in advance what exactly has gone wrong in the product, such that engineer armed with relevant parts can arrive at your doorstep thus minimizing the downtime. Through our association with Videocon, we will enable the brand to manage its customer loyalty efficiently.”

247around is a technology-abled platform that acts as a backbone to its brand partners while empowering them with analytical assistance and helping on-ground engineers take better repair decisions thus delivering best-in-class repair services. The offerings at 247around include services such as installations, demonstrations, returns validation, maintenance contracts, and warranty services, among others. The user can book any of the aforementioned services through the company’s official Android app, website or call center. Once booked, a team of qualified engineers arrives at the given address. Besides Videocon, the platform currently works with 100+ brands and has set expansion plans to reach consumers directly through B2C. It ultimately envisages becoming the fastest service provider delivering superior quality service and best-in-class consumer experience.