Ozonetel Partners With IstTek To Expand CloudAgent Contact Centre Solution Across EMEA Region

Ozonetel, India’s leading provider of on-demand cloud communication/telephony solutions, has announced an exclusive partnership with Contact Centre Technology Master Distributor IstTek to bring the CloudAgent Contact Centre Solution across the EMEA (Europe, Middle East and Africa) region.

As a leading cloud contact center solution provider, Ozonetel’s introduction to the EMEA market brings an unparalleled feature rich contact centre solution built on a fully customizable open API architecture, enabling true omnichannel cloud capabilities that are scalable and flexible – all at a very competitive price point.

IstTek aims to continue to bring together new vendors with the latest technologies to their reseller partner network to drive business and improve customer & user experience. IstTek's mission is to challenge and innovate how the channel works, to create unparalleled value for vendors, resellers & end customers.

Commenting on the partnership, Murthy Chintalapati, CEO of Ozonetel said "We are very excited to have joined in an exclusive partnership with IstTek to deliver our Cloud Contact Centre Solutions across EMEA. The partnership will provide the opportunity for customers to enjoy a feature rich solution at a very competitive price bracket."

IstTek CEO Josh Ayres says, "The dramatic shift in the way people have been working over the last year has highlighted the need to bring to market a feature-rich and affordable cloud-based Contact Centre solution. With the introduction of Ozonetel, our timing really couldn't have been better. The comprehensive Ozonetel CloudAgent product is well suited to this change in working patterns and is priced very competitively."

About Ozonetel:

Headquartered in Hyderabad and Singapore, Ozonetel has several industry firsts to its credit in the area of Cloud Communication. A complete ‘Made in India’ story, Ozonetel is a leading CCaaS (Contact Centre as a Service) player today, creating and deploying cloud contact centre solutions globally. The company has over 1000 enterprise clients across US, India, and UAE, and its platform supports over 50,000 live agents and has handled over 3 billion calls.