Tuesday, August 18, 2020

Phoenix Marketcity Introduces Curbside Service & Phoenix @Doorsteps for Seamless Shopping Experience

Embracing the ‘new normal’, Bengaluru’s favourite shopping and lifestyle destination, Phoenix Marketcity has introduced Curbside service for its customers who may want to shop at the mall at the comfort of their homes. Curbside service ensures comfort and convenience to consumers by offering a seamless retail experience designed with safety in mind. The mall has set up a Curbside pickup desk keeping in mind minimal interaction and trouble-free experience to get the shopping orders picked. Another modest initiative is Phoenix @ Doorsteps which is basically a home delivery service where customers will get their shopped bags delivered at their doorsteps.  

Phoenix Marketcity is now offering these concierge services for its patrons where they can place their shopping orders through the Whatsapp application platform, which will direct customers to select merchandise and products from their catalogues or through assisted virtual shopping. Customers can shop from the favourite brands and make payments online while easily enquiring about, timings and delivery with a chatbot to respond to frequently asked questions and connect with individual stores for brand related queries at the same time. The orders would be ready for contactless a Curbside pickup at an allotted time. 

Speaking on the launch of Curbside service, Mr. Gajendra Singh Rathore said “Curbside service is being introduced to keep the interest of customers alive with a hassle-free experience and smart shopping. The initiative has been introduced with an understanding towards the needs of the consumer and the changing scenario. We intend to offer seamless access to products and a process with minimal human interaction ensuring safety”. 

Other than this, the mall is taking utmost care of the safety of all with mandatory temperature checks at entry points, sanitisation, social distancing and limiting the number of people on the escalator to four at a time.  

Curbside Service: Steps to Follow  


Step 1- Send a Hi message on our WhatsApp number +916366940002. You will be assigned a Personal Shopping Assistance  

Step2: Select Merchandise/products from the Catalogue we share with you, or through assisted virtual shopping. 

Step 3: confirm your order and pay online securely 

Step 4: Choose a time slot to collect your safely packaged items from Curbside Pick-up 

Step 5: Drive to the curbside Pick-up point at your designated time. Your shopping bags will be placed in your car or Opt for home delivery  

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