Hyundai Receives Over 1.2M Customers' Response to ‘Industry First’ Smart Mobility Service ‘Hyundai on Whatsapp’

Hyundai Motor India Ltd, India’s first smart mobility solutions provider and largest exporter since inception, today announced an overwhelming response to Industry First Transactional Chat Based Medium - Hyundai Service on WhatsApp with over 1.2 million customers. Launched in October 2019, Hyundai Service on WhatsApp was aimed to strengthen Hyundai’s 360° digital & contact-less service experience.

Commenting on the overwhelming response, Mr. Tarun Garg, Director (Sales, Service & Marketing), Hyundai Motor India Ltd. said, “Hyundai has always been at the forefront of widening its purview of services and providing a wholesome experience to our valued customers. The remarkable response to our Whatsapp Service with over 1.2million strong customer base is a testimony of Hyundai’s impeccable service support and we stand committed to provide ‘Peace of Mind’ to the evolving needs of the New Age Indians. I’m glad to inform that the continuous trust and support of our patrons for brand Hyundai has helped us rank No.1 in JD Power Customer Service Index for 3 years consecutively. We look forward to keep creating more and more Brilliant Moments in the lives of our customers and set new service-related benchmarks.”

Hyundai Service on WhatsApp is a communication platform which provides updates to customer during the entire vehicle service process. Prominent features like service reminders, service booking, in-service updates, invoice, online payment and feedback ensure a 360° Digital and contactless Service experience to customers. Additionally, customers can also chat directly with the trained agents to receive instant customized response.

With its strong network of over 1300 workshops PAN India, Hyundai has always been at the forefront in providing the best ownership experience to its customers through numerous initiatives like Hyundai Care App, Wonder Warranty, Door Step Advantage and much more.