Uber New In-App Chat and Multi-Destination in India Aims for Seamless Ride Experience

Uber, the ridesharing app that connects riders with driver partners to provide convenient, reliable and affordable rides at the push of a button, today announced a phased  roll out of two new features namely ‘In-app chat’ and ‘multi-destination’ to make the Uber experience as frictionless as possible for riders and drivers alike.

The in-app chat feature aims to help riders and driver partners get in touch with one another to provide information such as their exact location. As a result, coordinating the pickup can be faster and cost effective, since they don’t have to switch between apps or incur call charges. Both riders and driver partners will see if their chats are delivered and read, helping to confirm the other actually received the communication. They can even choose to communicate in their preferred local language, if required. This features also means that regardless of where they are located across the globe, riders and drivers won’t have to share their phone number with one another should they have to get in touch.

How the In-app chat feature works:

·  When connected to a driver, a rider should go to the Uber feed and tap “contact” and then “chat”

·  During a POOL trip, the feature lets the driver partner know which rider sent the chat

·  Both riders and driver partners will see if their chats are delivered and read, helping to confirm the other received the communication