Etihad Airways, the
national airline of the UAE, has launched a mobile application for the iPhone
that enables guests to organise and manage their journey with even greater ease
as the airline continues to adopt innovative technology to reimagine the flying
experience.
Etihad Airways guests will
enjoy 10 per cent off flights, and members of the airline’s loyalty programme
Etihad Guest, will receive 250 bonus miles for every booking made through the
mobile app before 30
May 2016. Those who attend the Etihad Airways stand (ME
2310) at the Arabian Travel Market in Dubai from April 25
– 28,
2016 will be
able to trial the app’s considerable features and functionality.
The Etihad Airways mobile
app is simple and enjoyable to use, providing comprehensive trip management
capabilities by taking full advantage of the latest innovations in mobile technology.
Guests can organise their journey on the app including booking tickets,
checking-in and viewing the status of their flight.
The airline also partnered
with Abu Dhabi Airports Company, enabling guests to navigate their way around
Abu Dhabi International Airport using indoor maps – a first in the Middle East.
The mobile app also incorporates high resolution enhanced seat maps, giving
passengers a detailed layout of the cabin and their chosen seat.
Peter Baumgartner, Etihad
Airways Chief Commercial Officer, said: “Etihad Airways is dedicated to
delivering excellence in every single guest interaction, be it face to face or
on digital channels. We strive to provide innovative solutions that ensure our
guests enjoy a seamless world-class service. We are confident that our guests
will be delighted with the speed of the app, its ease of use and its
considerable functionality. Regular travellers will also appreciate the ability
to organise their journey on the go – all on the mobile app.”
The Etihad Airways’ app
allows passengers to check in for their flight by using their mobile phone to
simply scan their passport page. Guests can also pay for their tickets by
scanning their credit card, eliminating the need to enter passenger details and
payment information manually.
The simple booking process
allows guests to compare multiple fare choices and upgrade options. In the ‘My
Trips’ section guests can view all their past and upcoming trips, which are
automatically linked to their Etihad Guest reward programme account. Boarding
passes can be viewed from the app or downloaded directly to iOS Wallet.
The app offers a
‘countdown to take off’ feature to ensure guests arrive at the departure gate
in plenty of time. Live flight status updates provide real time flight
information enabling passengers’ family and friends to track their flight.
The mobile app is one of
many innovative solutions being developed across Etihad Airways as part of its
Digital Guest Innovation strategy. This technology strategy ensures that Etihad
Airways and its equity partner airlines embed world-class technologies to
deliver a range of services and products that enhance the guest experience and
ensure passengers’ air travel expectations are met.
Robert Webb, Etihad
Aviation Group’s Chief Information Technology Officer, said: “The mobile app
marks a great step forward in our Digital Guest Innovation strategy. Through
technology, we’re creating more personalised and tailored digital services and
products to benefit our guests. This is just the beginning as we continue to
empower our guests with greater control and flexibility over the entire booking
and travel experience including how they choose to interact with our airline.”
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