Accenture and Splunk Form Alliance to Help Hawaiian Telcom Enhance Business Operations

Accenture and Splunk entered into an alliance relationship that integrates Splunk products and cloud services into Accenture’s application services, security and digital offerings. Accenture is helping clients use Splunk solutions to improve business outcomes by mining vast amounts of application and operational data to identify trends and improvement opportunities that were previously difficult to detect.
 
Accenture is expanding its network of trained Splunk practitioners in order to meet significant client demand for operational intelligence solutions. Accenture and Splunk are also collaborating and bringing to market new packaged solutions, the first of which integrates Splunk analytics into Accenture’s Managed Security Services. Accenture will provide Security Information Event Management (SIEM) As-a-Service to clients, using Splunk Enterprise and Splunk Enterprise Security (ES) to deliver advanced threat detection, correlation, search and incident management capabilities. Additional solutions may be tailored to various business areas including digital, marketing and sales.
 
Hawaiian Telcom is one of Accenture’s first clients to take advantage of its intelligent application management services, infused with Splunk technology, to help mine  business insights and expand monitoring of the company’s core IT ecosystem.
 
“Deployment of this new platform leveraging an intelligent delivery strategy strengthens our position as Hawaii’s technology leader,” said Amy Aapala, Vice President of Information Technology and Order Management Systems at Hawaiian Telcom. “The real-time insights gleaned from our customized dashboards enables our team to be more strategic and proactive on a day-to-day basis, which ultimately improves our customer service and increases productivity.”
 
“Our alliance with Splunk is another strong example of how Accenture is impacting our clients’ businesses with ‘new IT.’ By mining and analyzing machine data from back-end systems, call centers, web traffic, inventory levels, shipments and more, IT can play a greater role in influencing business performance, not just IT performance,” said Bhaskar Ghosh, group chief executive, Accenture Technology Services. “We’re integrating Splunk’s platform for operational intelligence into our global application service offerings and delivery teams, bringing robust new capabilities to our clients at scale. We can also deliver this capability through our new intelligent automation platform, Accenture myWizard, to help turn data into critical insights that drive improved business outcomes.”

“As one of the largest global systems integrators, Accenture will help broaden access to Splunk’s platform for operational intelligence to organizations that have not yet tapped the power of machine data,” said Doug Merritt, President and CEO, Splunk. “By analyzing machine data, organizations gain end-to-end visibility into operations and make better informed business decisions. We are thrilled to work with Accenture and leverage its innovative best in class technological experience to further deliver operational intelligence around the globe.”

 
Accenture Technology Services adopted Splunk internally, with a focus on helping IT organizations become more business-centric. Using Splunk® Enterprise, Splunk Cloud, Splunk Enterprise Security, Splunk User Behavior Analytics and Splunk IT Service Intelligence, Accenture is developing and rolling out operational intelligence solutions that span the entire software development lifecycle. Additionally, any team can build their own Splunk-based application and host it with a central app store for other teams to use. Accenture has developed numerous Splunk applications to date, spanning software development, IT operations, security monitoring and business operations.