Avaya Breeze Provides Next-Gen Platform for Mobile Digital Communication

More than two-thirds of IT executives plan to increase spending on mobile, customer-facing and cloud migration applications over the next two years as part of digital transformation initiatives.  But first, IT executives must overcome a significant skills gap that will affect their ability to carry out such initiatives at customer speed.

It’s a conundrum Avaya has solved with Avaya Breeze, an entirely new way to develop business communications applications.

At Enterprise Connect, Avaya will showcase Avaya Breeze, the next generation of the Avaya Engagement Development Platform -- the technology platform that profoundly simplifies application development while delivering built-in capabilities for enhanced mobile, customer-facing and hybrid/cloud requirements. Avaya will also unveil the Avaya Snapp Store - the first eCommerce app store for business communications.

  

Components of the Avaya Breeze technology platform include:

·  An open framework that brings the necessary attributes for communication in the digital age: embedded, multi-platform, mobile, fast, low risk, and workflow enabled – a key requirement to automate previously manual processes to improve digital experiences.

·  A development platform for rapid creation of new workflow-based applications within a matter of hours or days versus months.

·  A delivery mechanism – the Avaya Snapp Store --that allows a single integrated experience via browsers and native smart apps for entirely new customer experiences.

·  Open connectors/APIs that enable simple, integration with existing business communications services and access to the billions of devices in the Internet of Things.

The Avaya Snapp Store is a focused, ecommerce-enabled marketplace for Avaya Breeze applications – or Snap-ins - from Avaya and 3^rd party developers. Snap-ins -- easily consumable, prebuilt connectors, fit-for-purpose apps and/or developer code -- enable companies to quickly build workflows, customer journeys and other unique applications. The Avaya Snapp Store makes it easy to find, access and download Snap-ins by simply using a credit card for purchase. Developers can create Snap-ins and be on-boarded in the store within weeks.

Gary Barnett, SVP and GM, Avaya Engagement Solutions, said, “Now, Avaya delivers on the promise of open, mobile engagement with a platform that allows companies to easily design and embed applications into workflows via a powerful, simplified, software-defined architecture and infrastructure for communications. This game-changing technology is built for digital business where companies need the flexibility, speed and the freedom to easily create unique value for their customers. Avaya Breeze liberates them from the confines of monolithic, vendor-locked platforms.”