Mphasis Wins Silver In ContactCenterWorld’s 2014

Mphasis, a leading IT services provider, has been awarded the Silver medal in the prestigious Contact Center World’s 9th annual APAC Top Ranking Performer Awards – 2014. This award, widely recognized as the Number 1 Global Contact Center accolade, recognizes the breadth of Mphasis’ offering, the strength of its partnership-style of working, the quality of its people-related processes in addition to the strong impact of its results on the client’s business. Mphasis was awarded the Silver medal under the APAC Large Outsourced Contact Center Category. The award was presented at the regional Contact Center World 9th annual APAC Top Ranking Performer Awards, held in Singapore in early June 2014.

Mphasis was selected as a finalist in a long process, from around 700 entries in APAC, and went on to compete and present at the APAC event, and win the Silver. The Mphasis Banking & Capital Markets BPO team will later compete for the Global Awards amongst the Silver Awardees to be held at Las Vegas in November 2014.

Over the past eleven years, the winning team has grown from a 40 Full Time Equivalents (FTE), single-work stream, simple back-office processing operation, to a multi-channel, 350 FTE center (plus 75 managers and support staff) that provides the full gamut of inbound and outbound customer-facing services for our client’s customers. In the past year, the team has produced excellent customer satisfaction scores (Fizzback Average of 4.6), exceeded targets in key areas, and was awarded an unprecedented score of 100% by the client’s independent UK auditors for LSB (Lending Standards Board) call compliance.