iYogi a global provider of software and technical support services has launched a cloud based solution that drives service innovation through support automation and customer experience management. With iYogi’s ‘Digital Services Cloud’ (DSC), telecom companies, OEM’s, technology retailers and BPO companies can address new opportunities and generate revenue, while enhancing customer experience and reducing costs.
“Digital Service Cloud has a proven capability to increase customer lifetime and value, and can generate operating income between US$15 and $20 for every customer interaction. By using Digital Service Cloud telcos, technology retailers, OEMs and global service providers or BPO companies can not only use support as a channel for new revenues, but also expand their business by adding tech support services, the market for which is estimated at US$100 billion globally and at least Rs 20,000 crore in India.” said Uday Challu, CEO and Co-founder of iYogi.
“Since Digital Service Cloud is a SaaS solution, it’s very easy for any organization to integrate it with its existing contact centre infrastructure. It’s highly scalable and secure, and can help companies transform the customer support process, and their business. Service innovation built into the platform puts the end customer in control of how and when they want to access support,” he added.
iYogi has more than 2.5 million users, and has serviced more than 13 million technical support incidents in the last six years. At 93% the company’s customer satisfaction rates are among the highest in the industry. Digital Service Cloud is what lies at the core of the iYogi service offering, and now the company is offering it to other companies as a hosted solution.
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